Replacement Policy

Replacement Window

You Have 7 Days From The Day Your Parcel Is Delivered To Raise A Replacement Request. After 7 Days We Are Not Able To Accept The Item Back.

Who Pays The Charges

Replacement Courier Charges Are Paid By The Customer. This Covers Picking The Item Up From You And Sending The New One Out. We Will Tell You The Exact Amount Before Anything Is Collected, So There Are No Surprises.

• Customer Pays The Pickup And Re-Delivery Courier Charge
• The Charge Is Confirmed With You Before Pickup Is Booked
• Payable By UPI, Or Added To The Replacement Parcel As Cash On Delivery
• One Replacement Per Item

What We Can Accept

• Unworn And Unwashed, With The Original Tags Still Attached
• In The Cotton Bag It Arrived In, Where Possible
• Complete — Nothing Missing From A Set

We Cannot Accept Anything That Has Been Washed Or Worn, For Hygiene Reasons. Sale Items Can Be Replaced With The Same Style In A Different Size, Subject To Stock.

How To Request A Replacement

Open My Orders, Choose The Order And Select Request A Replacement — Or Simply WhatsApp Us On 9887747684 With Your Order Number And A Photo. We Confirm The Courier Charge, Book A Pickup, And Despatch The New Size As Soon As The Pickup Is Scanned.

Faulty Or Wrong Items

If Something Arrives Damaged, Faulty, Or Is Simply Not What You Ordered, Send Us A Photo Within 48 Hours Of Delivery. In That Case We Cover The Courier Charge Ourselves And Send The Correct Item Out Straight Away.

No Refunds

We Do Not Offer Refunds. Every Eligible Request Is Settled With A Replacement Of The Same Style, Or Store Credit Of The Same Value If Your Size Is Out Of Stock.

Cancelling An Order

You Can Cancel Free Of Charge Any Time Before The Parcel Is Packed — Usually A Window Of A Few Hours. Once It Has Been Despatched, Please Use The Replacement Process Above.